FAQ

FAQ What is your business hours?

UsaCandyWholesale.Com an online store where you can, browse, shop, and buy 24/7.

How do I contact UsaCandyWholesale.Com?

The best way to contact us Is via email at [email protected] because we monitor our email 12 hours a day to make sure you will get an answer as fast as possible.

UsaCandyWholesale.Com Secured? UsaCandyWholesale.Com use the SSL most advanced security available on the internet and we do daily scan the entire website to protect our customer’s

What do you do with customer information?

UsaCandyWholesale.Com will not sell or trade any kind of information unless its required by law

What do you do with my Credit Card?

UsaCandyWholesale.Com don’t store any credit card # on our website we just have access to the last four digits of the credit card # just in case if we need to process any refund

Do you offer FREE SHIPPING?

UsaCandyWholesale.Com offer FREE SHIPPING anywhere in NJ with minimum order of $250.00 before taxes and any discount code

How fast do you ship orders?

The orders usually shipped within 1 to 3 business days.

Do you ship international?

Yes we do on a large order and we advise you to contact us at [email protected]

How do I save money?

Our product is heavily discounted

How can I save on a large order? Yes, we advise you to contact us via email at [email protected] to discuss all the details.

What do I do if I have question?

You can email us 24/7 at [email protected] usually you will get an answer with 1 to 3 hours and sometimes may take up to 24 hours if we have a high value of emails and on holidays.

What shipping methods we used to ship our orders?

USPS, FedEx, UPS, and Freight, Own Trucking.

Do I receive an order conformation when I place an order?

Yes, you will receive an email with a copy of your order within an hour and if you still did not receive it we advise you to check your junk and spam email and if you still did not find a copy of the order please contact us at [email protected]

How can I track my order?

Yes, you can after your order ship you will receive an email from us and the shipping company with all the update about your order Step by Step.

What kind of payment do you accept?

We accept almost all major credit cards and if we deliver in our own truck we accept Checks, COD.

Candy I leave a note to the shipping company about my order?

Domestic shipping customer, we would like you to leave a message to notify the shipping company for example leave my package on the front porch or leave my package on the back of the house. there is no way for us to do that but what you can do once your order shipped you will be notified by an email with your orders tracking # you can contact the shipping carrier and inform them with your note that you wish to or you can leave a note on your door house for the shipping company and they will be able to decide what to do. Sorry for the inconvenience.

How can I order during the summer?

Hot Weather Alert during the hot weather if you order chocolate or any items that melt we will add a FREE ICE PACK but we will not be responsible if the chocolate melts and the customer will be fully responsible for it and we will not accept any returns

What is your return policy?

Since we ship food product that makes it very difficult to accept any return and our sale is final but in some cases yes specially if you have a valid reason such as damage product then you will have 14 days from the date you place your order to return it but if we ship a wrong item we will be fully responsible.